Privacy Policy

1. Scope

This Privacy Policy explains how Learn with Frank collects, uses, shares, and protects personal information when you use our website, applications, and AI learning tools (the "Service").

2. Information We Collect

• Account details: name, email address, encrypted login credentials, and account metadata (including accepted legal-policy versions).
• Learning content: study files, prompts, responses, generated materials, and interaction history.
• Technical data: device/browser details, IP-related security signals, logs, and anti-bot verification status.
• Usage data: feature usage, pages visited, and basic performance diagnostics.

3. How We Use Information

• Provide, maintain, and improve the Service.
• Generate and deliver personalized tutoring and study outputs.
• Authenticate users, prevent abuse, and enforce platform security.
• Comply with legal obligations and resolve disputes.
• Communicate transactional notices such as account and policy updates.

4. Legal Bases (Where Applicable)

Depending on your jurisdiction, we process personal information based on contract performance, legitimate interests (such as security and product improvement), legal compliance, and your consent where required.

5. Sharing and Service Providers

We share information with vendors that help us operate the Service, such as hosting, authentication, anti-bot protection, analytics, and AI processing providers. We may also disclose information when required by law, to enforce our terms, or during a merger, acquisition, financing, or asset transfer.

6. AI Processing and User Responsibility

Content you submit may be processed by AI systems to generate educational output. Do not submit highly sensitive data unless you are comfortable with that use and permitted by law. You are responsible for ensuring you have rights to upload and process any content you provide.

7. Data Retention

We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type and legal need.

8. Security

We use commercially reasonable administrative, technical, and organizational safeguards. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or export your personal information, or object to certain processing. You may also close your account from settings.

10. Children's Privacy

The Service is not directed to children under 13. If we learn we collected personal data from a child under 13 without appropriate consent, we will take steps to delete that information.

11. International Transfers

Your information may be processed in countries different from your own. Where required, we use appropriate safeguards for cross-border transfers.

12. Policy Changes

We may update this Privacy Policy from time to time. Material changes are posted with a revised "Last updated" date. Continued use of the Service after updates take effect indicates acceptance.